best practice visits
throughout the UK

Isuzu Truck (UK) Limited

Image of Isuzu Truck (UK) Limited's Logo

Launched in the UK as recently as 1996, Isuzu Truck (UK) is a serious contender within the commercial vehicle sector.

Isuzu Truck (UK) has grown from strength to strength with a nationwide dealer network in over 60 locations. In 2007 Isuzu Truck (UK) Ltd moved into a new, purpose-built marketing and sales headquarters incorporating a highly specified technical centre for dealer (and customer) technician training purposes.

Customer Care is at the very foundation of Isuzu Truck (UK) Ltd and we are the only UK truck manufacturer to deal directly with customers and have the advantage of being able to respond to their needs immediately. This gives our customers peace of mind and reassurance that they are dealing directly with a straight talking, no-nonsense, truck manufacturer. Industry leading roadside assistance - average ‘call to roll’ time - just 56.3 minutes.

For almost 90 years, Isuzu vehicles have been engineered with passion and dedication, pushing the limits of capability whilst redefining perceptions of value. As a result, the Isuzu name is synonymous with leadership and innovation worldwide.

All of the trucks are manufactured in Japan and assembled in Europe, combining Japanese technology with European manufacturing excellence.

Visit in 60 seconds

Award winning customer care … Customer care programme … Customer focus … Managing customer expectation … CRM Systems … Company culture … Building a team environment … Flexible working … Remote working … Communication … Leadership … Creating Vision … USP – Creating Differentiation

Topics covered by Isuzu Truck (UK) Limited


Customer Care

Isuzu Truck operates an award winning customer care programme that could easily be adapted to cater for many sectors. The company demonstrates a unique approach and shows how the staff interact with customers in order to fulfil customer expectations.

Innovation - How Isuzu Trucks came to be

When establishing the company in 1996, Isuzu's approach was to be completely different from anything else seen in the industry by being the first truly customer-facing truck manufacturer

People issues - building a team environment

Isuzu has built a supportive team environment through flexibility for staff and by retaining a customer and people-friendly culture, to maximise benefits for all.

Information

Isuzu Truck (UK) Limited dates
Visit dateVisit TopicsVisit Location
Tue, 7th Sep 2010 - Customer Care
- Innovation - How Isuzu Trucks came to be
- People issues - building a team environment
 Hertfordshire
Wed, 10th Nov 2010 - Customer Care
- Innovation - How Isuzu Trucks came to be
- People issues - building a team environment
 Hertfordshire
Isuzu Truck (UK) Limited website
www.isuzutruck.co.uk
Testimonials about Isuzu Truck (UK) Limited
“One of the best customer care strategies I have seen.”
“I was very impressed, it was a very fresh, open presentation.”
“A very enthusiastic and open organisation, which was very inspirational.”
“The visit was a good eye opener to me in the customer service area.”
“Excellent presentation and company focus. Work practices were explained well.”
“It was an interesting meeting, in particular to see that customer service is the focal point of everyone in the company – and it works!”
“Very enjoyable and illuminating.”
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