Happy

The core principle at Happy is that 'people work best when they feel good about themselves'. The main purpose of management at the company is to create a framework where people do indeed feel good about themselves. The result is a people-focused business that has been voted the 11th best workplace in the UK, in the Financial Times. Happy (previously called Happy Computers) is a training company based in Aldgate, central London. It only employs 46 people but has won widespread recognition for its unique approach. As well as the Financial Times award, this includes being voted the best company in the UK for customer service by Management Today and the best small business for impact on society by Business in the Community. The business benefits is clear and the company has a waiting list of 2,000 for the next vacancy.

Topics Covered

Creating a great place to work	What makes a great place to work? Building on the audiences experience, will reveal key principles and specific steps to take to make your workplace one people will really want to work in. In particular you will be able to: Identify the key principle that management should focus on. Recognise how to create a blame-free environment. Take away a checklist of 22 possible steps to take.
Creating life balance	By the end of this seminar , you will understand why it is necessary to create life balance, and identify at least one way that you can start to achieve this. In particular you will be able to: Identify what helps people work at their best. Discover ways to help your people create life balance.
Great customer Service	The first principle of great customer service is 'treat your customers as you would want to be treated'. This will involve the audience in bringing together great and poor customer service experiences and lead to practical steps you can take. In particular you will be able to: Identify key steps for your organisation to improve its service. Identify key measurements to keep, and what sort of measurements to avoid.

Dates

Topic	Capacity	Status	Location
10th September 2008
Creating a great place to work, Creating life balance, Great customer Service	16	Taking Bookings	London
19th November 2008
Creating a great place to work, Creating life balance, Great customer Service	16	Taking Bookings	London