Spirit Circuits

The first generation of PCB supplier was technology driven. Spirit Circuits embraces the second generation by taking a more holistic approach, providing high-mix medium quantities manufactured in the UK, whilst importing higher volumes from assessed partners throughout the world. This approach provides Spirit's customers with the most appropriate solution to any PCB requirement. As a second generation PCB supplier, Spirit takes a partnership approach, driven by customer needs, providing honest communication and understanding the individual needs and expectations of our customers.

Topics Covered

Customer Care

"Ask Dave"

Spirit recognises that our customers need to have high-mix, medium volume orders supplied from within the UK. These orders often require a high level of close communication, as well as needing faster and more flexible deliveries. Spirit is an agile manufacturer that can meet these demands.

In February 2006 Spirit Circuits launched a 48-hour fast turnaround service called "Ask Dave" to fill a gap in the market where lead times are very critical. As part of this service, we offer a guarantee that if the goods are not shipped on time the customer does not need to pay for the order, and also receives £1000 compensation. In order to help achieve this, we offer the staff at Spirit Circuits a bonus for every job that goes out on time. This service has attracted many new enquiries with potential new customers and has also helped the workforce to concentrate on the need for reliable on-time deliveries.

The positive and keen approach taken by all the Spirit team is fundamental to our success, and that of our customers. It is only by going that extra mile, that Spirit can properly meet the diverse needs of our client base.

Workflow improvements

People are the driving force in our manufacturing activities - their innovative and creative approach ensures that Spirit utilises the latest technologies and techniques to produce the best products. We have focused the skills of our people into creating a positive culture to support the improvement process.

As part of our continuous improvement drive, recent changes to the factory layout, together with new machinery, have significantly improved workflow and reduced wasted space. The improvements have also had a positive impact on working patterns and processes.

Dates

Topic	Capacity	Status	Location
22nd October 2008
Customer Care, Workflow improvements	10	Taking Bookings	Waterlooville