Everglade Windows

Everglade is a family owned business with over thirty years experience in the window sector. Windows are custom made, to order, on site. Within the new, state-of-the-art Perivale factory – the size of a football pitch – Everglade manufacture some 50,000 windows and doors every year using the latest robotic and computerised machinery, every one made to customer’s exact specification, and installed by highly trained Craftsmen. At Everglade customers are the top priority. With over 10,000 customers, Everglade is an award winning company that thrives on quality, innovation and customer care. Customers appreciate the no-pressure, no hassle approach and commitment to service – long after the installation has been completed.

Topics Covered

People Development and Leadership	Grow your staff with your business Staff Training and development – promote from within Documentation of processes, NVQ in Lean IIP· ISO standards
Sales, Marketing & Customer Care	Building markets – commercial and trade· Smoothing out demand. Growing the business· Quality is everything· Customer care and aftercare·(CRM and ERP) Elite Sales programme
Strategy development & Planning	History of the business· Challenges faced· Move to new premises· Bridging the skills gap· Capital investment in new plant· Lean makeover

Dates

Topic	Capacity	Status	Location
13th November 2008
People Development and Leadership, Sales, Marketing & Customer Care, Strategy development & Planning	12	Taking Bookings	Perivale