McCain Foods GB Ltd

McCain is a Brand leader operating in an extremely competitive market. The company has 60 manufacturing sites around the world, and 7 sites in the UK. Our Continuous Improvement Program was started approx 15 years ago, with each site being given its own resource, and a structure reporting to the global Board. The sharing of information, and adopting of best practice, has been crucial to our success, and we have met our company goal of doubling our profits every five years, for the last 40 years. We have recently introduced the Balanced Scorecard concept across the UK Company. We are very keen on internal benchmarking and would like to learn more from other external organisations. We have the facilities, and people with time, to share our learning, and hope that there would be an exchange of information beneficial to both parties during a visit. We have already benefited from visits we have made, and hostings we have carried out, under the IUKE banner.

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Continuous Improvement	MQP, McCain Quality Performance, is a Continuous Improvement initiative, developed within the company, and continues to evolve. In essence it is a disciplined approach to problem solving in teams, with the aim of using the potential knowledge within the workforce to the full. This operates at all levels, in all departments, across the company.
Customer Focus	Externally, we have teams within the company working “for” one specific customer, supplying them with not just products but market information, promotional and new product ideas etc. Internally, we have a formal program helping departments to understand each other better, with the aim of “joined-up thinking” and getting it right first time. We have developed an e-version of internal customer feedback. As we grow, the understanding of our internal customers has been of particular importance.
Processes	As part of MQP we share techniques worldwide, and have a database of tools/processes used to solve issues. We also publish best practice, and have our own intranet site where history at other sites can be explored, contacts given, and training programs explored. A recent development is the setting up of a Balanced Scorecard called “Star Performance” which is currently being cascaded throughout all levels of the UK company.
Leadership Development	The Continuous Improvement program goes hand in hand with people development. Our training and development program is about personal development, team development and leadership development. We have developed our own programs - which continually evolve, and are specific for individuals or different teams.

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